Returns & Exchanges

At Ceravix, we want you to love your skincare journey; if you are not completely satisfied with your purchase, you may return products within 30 days of receipt. Please ensure items are in their original packaging and meet our safety standards for cosmetic returns.

1

Initiate Your Request

Log into your Ceravix account and select the 'Order History' tab to request a return authorization number.

2

Prepare Your Package

Securely pack the items in their original boxes and include the printed return slip to ensure faster processing.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the items, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing